KM
Khensani M

1 reviews | Active since Mar 2012

19 Jun 2015, 19:19

Wow well done 100% help

Wow I would like to compliment Refiloe Manamela for an excellent customer service provide. I have been querying my payment made in November in such way that I wanted to terminate my contract with Multichoice for not allocating my funds fo 7 months even now my dish is disconnected, after speaking with almost everyone customer service the worse is even emailed proof about 20 times but didn't get any help, and Zinhle was the worse rude person who help last before Refiloe helped me, she put me on hold for 30 minutes without coming back to me...<br> <br> <br> We really need people like Refiloe Manamela in client services I'm proud of her, she did allocate the funds in 2day while it took 20 agents for 7 mounths to help me....she deserve an award from multichioce big up Lady keep up the good Job God will surely reward you for you Harding working effort and patient..<br> <br> To multichoice I need a written apology to your bad service been given to me and for the fact that you have registered my name on ITC and tell me how do you clear that?

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jun 2015, 09:38
Official
Hello KhensyMbungele ,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.

As per our telephonic conversation please refer to your personal e-m ail address for further information with regards to your account.

MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta