1 reviews | Active since Mar 2009
WOW, no feeddback
Yes, useless Multichoice.<br> I logged a complaint on 4/11/2015, automated response 5/11/2015 below, yet NOBODYhas called me and its been what 5 working days (consider they work on a sat & sun) which i did not include.<br> WOW WOW WOW, what is the latest excuse for *** service? <br> answer = *********** management- staff<br> <br> <br> Hello snowysam,<br> Dear DStv Customer,<br> Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.<br> Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.<br> We apologise for the inconvenience. <br> Kind regards<br> MultiChoice Team<br> <br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your query posted on the site was resolved on the 11th November 2015 by one of our agents. Please be advised that we are experiencing high contact volumes. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your query posted on the site was resolved on the 11th November 2015 by one of our agents. Please be advised that we are experiencing high contact volumes. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,