WOW :-(

I am still waiting for my refund "Roll's Eyes "

fund Heloise Lockey Mon 9/12/2022 10:07 AM Thank you sir Kind regards, Heloise Lockey Helpdesk Iteration Manager ABN AMRO Kyndryl Digital Workplace Services Email: *** Makamohelo Musi <***> This Message Is From an External Sender This message came from outside your organization. Hi Heloise,

Apologies, I was not in the past few days but I am checking with finance what's causing the delay.

Kind regards,

Makamohelo

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Heloise Lockey Good Morning ,

FYI I am still awaiting my Refund 144 hours later hey

Kind regards,

Heloise Lockey Helpdesk Iteration Manager ABN AMRO

Kyndryl Digital Workplace Services

Email: ***

Makamohelo Musi <***> This Message Is From an External Sender This message came from outside your organization. Hi Heloise,

Thank you for your response, I will be in touch for further updates.

Kind regards,

Makamohelo

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Heloise Lockey Good Morning ,

Herewith as requested

Kind regards,

Heloise Lockey Helpdesk Iteration Manager ABN AMRO

Kyndryl Digital Workplace Services

Email: ***

Makamohelo Musi <***> This Message Is From an External Sender This message came from outside your organization. Hi Heloise,

Please send me the proof of payment/payment notification (not bank statement) for the R 429 so that we can also load a voucher for your next payment date.

Thank you.

Kind regards, Makamohelo This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Heloise Lockey Thank you sir for getting it sorted

Kind regards,

Heloise Lockey Helpdesk Iteration Manager ABN AMRO

Kyndryl Digital Workplace Services

Email: ***

Makamohelo Musi <***> This Message Is From an External Sender This message came from outside your organization. Hi Heloise,

Kindly note that the refund has been finalised. The amount should reflect in your bank account within 48 to 72 hours. Thanks for your patience.

Kind regards, Makamohelo This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Heloise Lockey Thank you

Kind regards,

Heloise Lockey Helpdesk Iteration Manager ABN AMRO

Kyndryl Digital Workplace Services

Email: ***

Makamohelo Musi <***> This Message Is From an External Sender This message came from outside your organization. Thank you, the refund has been captured. I will advise once approved.

Kind regards, Makamohelo This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Heloise Lockey Made a screenshot of the file

Kind regards,

Heloise Lockey Helpdesk Iteration Manager ABN AMRO

Kyndryl Digital Workplace Services

Email: ***

Makamohelo Musi <***> This Message Is From an External Sender This message came from outside your organization. Hi Heloise,

Thank you for responding, I appreciate it. Please try to attach the proof of banking details for me or type them out as the attached doc for them does not open.

Kind regards,

Makamohelo

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Heloise Lockey Hi ,

Yes I cannot answer calls while working ,

You see that is what is upsetting me , you'll keep asking these things and I keep sending them no man

Kind regards,

Heloise Lockey Helpdesk Iteration Manager ABN AMRO

Kyndryl Digital Workplace Services

Email: ***

Makamohelo Musi <***> This Message Is From an External Sender This message came from outside your organization. Hi Héloïse,

My name is Makamohelo and I have been allocated from the DStv Hello Peter team to assist with your refund. I do apologise for the service received and inconvenience caused regarding the refund. Kindly note that I tried to call you before sending this email to discuss the matter. I understand that you have sent your bank statement/proof of banking details before however would really appreciate if you can forward that to me so that I can request the accounts department to process the refund as soon as possible. Unfortunately the refund cannot be done with the specific card details only. We also do need proof of identification (ID copy or driver's license) to upload on the system to verify that the payment has been made to you once authorised.

Your assistance in this will be highly appreciated.

Kind regards, Makamohelo DStv: Hello Peter