Would not recommend price lock to anyone!!!

<p>On the 28th May, I complained about the (lack) of service regarding the price lock subscription.</p> <p>I received two calls from contact centre agents (Imran was one of them), both couldn’t provide me with answers. I even asked Imran to get his manager to contact me, because he couldn’t give me direct answers, nor could he clarify a few things (please listen to the call recordings). To date, I have not received the call, as I requested, no payment plan has been revised!?!?!</p> <p>I mean what level of service is this?? I am beyond appalled, and if possible- I would like to revoke my subscription, because this price lock contract has been nothing but appalling! I WOULD NOT EVEN RECOMMEND PRICE LOCK to anyone. I really wish I could have done my research before signing up! This is the second and final attempt to get you guys to clear up your mess- because I intend on escalating this to the Ombudsman. It really is unacceptable and your service is rather revolting for a lack of a better word!!</p>