WOST SERVICE EVER!!!

How many times do I need to do a application for the pricelock telephonically, Fist consultant Caitlynn went threw the whole process with me, phoned me back told me I was successfull and arranged for installation the 5th of October at 8 am, witch was today. Then today I phoned as I have not received a installation nor anyone phoning me, to my suprise there was no profile for me , no contract and had to go threw the whole process yet again, to my next suprise the line cut in the middle of the application. I AM DONE WITH DSTV,