LB
Lucinda B

1 reviews | Active since Jun 2016

28 Oct 2016, 11:40

Worste Financial Services Team

<p>I received an sms last week that I will be listed negatively if I did not pay a R274 something for signal being send in March to my decoder even though I was on holiday.</p> <p> </p> <p>I am in the process of buying a home so I cant have my name blacklisted. So I paid now on 26 Oct.</p> <p> </p> <p>This morning I contacted them to find out if everything is cleared.. Geuss what.. NO! I now owe R320 for a reversal that took place in January 2016 apparently. My bank statements clearly shows there were only payments made to DSTV and never any reversal of my payments or credits.</p> <p> </p> <p>Payment was as follow:</p> <p> </p> <p>24 Des R324.03</p> <p>25 Jan R320</p> <p>24 March R320</p> <p>25 April R342</p> <p>25 May R99</p> <p>25 Jun R99</p> <p> </p> <p>Then my problems with them start as they kept on disconnecting me without any reason and I downgraded once again to lowest price plan this time. And I stopped payments because they disconnected me without any explanation or reason only to find out later it was this R274 and a signal for March something story.</p> <p> </p> <p>No one can help with real information and their financial team take forever to respond or to give some accurate information,</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Oct 2016, 11:49
Official

Dear Lucinda Basjan

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Regards

MultiChoice Team