Worste Customer Service in South Africa

So today I have called Multichoice 7 times and yet to receive a call back from a Manager to assist me with utter pathetic service from their call center. I called to downgrade for the month of January and change my debit date, was downgraded incorrectly with IMMEDIATE effect and was told they unable to upgrade me back to my current previous package after the mistake. The 2nd consultant assisted and advised I am upgraded back to what I was on and should wait 30mins, but still I am on the downgraded package. I have been requesting a call back from a Manager since my first call this morning and with the beautiful customer service DSTV provides I am sure I will get it in my next life time.