Worst worst service levels from consultants ever

Over the last 4 days or then 100 hours I have phoned / live chat / holding the line /spoke to eight (8) different consultants and no one can really bother to assist me or phone back as they promised. They all tell me that they cannot assist and they will escalate my problem. I have phoned on Monday 4 Sep and even told the consultant to cancel my subscription. Her answer is : no problem sir please give me your email and and and..... In this day & age it seems DSTV is not really bothered to cancel subscriptions. Problem as follows: I cannot stream DSTV or login to my account. The system only give me the following: Verification email has been sent to *** Please click on the link in the email to activate your account. I have explained to 8 consultants I DO NOT GET THE MAIL. Their answer: sorry sir we will escalate your problem. The one consultant said - yes sir our system is giving this problem to numerous clients. for four days - this is ridiculous.