TM
Tanya M
1 reviews | Active since Aug 2015
25 Aug 2015, 16:19
Worst worst service ever
This is the worst service ever. They CANNOT do anything. Its excuses for everything!!! I want a statement, how am i suppose to pay??? Besides that people have personal needs and reasons for statements and one cannot get a statement due to a million useless reasons!!!! I have called in 3times in one day and no one was able to assist at all! The odasity to actually to tell me we cannot help you.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 12:42Hello Tansmey,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to our finance department to make sure that you get your monthly statement to allow you to know what your monthly payment is.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to our finance department to make sure that you get your monthly statement to allow you to know what your monthly payment is.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply04 Sept 2015, 12:42
Official
Hello Tansmey,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to our finance department to make sure that you get your monthly statement to allow you to know what your monthly payment is.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to our finance department to make sure that you get your monthly statement to allow you to know what your monthly payment is.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta