Worst Worst Company
<p>I upgraded my package 2 weeks ago because my son came to visit from London and he loves his sports! On the day of upgrading they debited my account with R330. I then advised the lady to downgrade my package again on the 27th of April which was never done! I specifically phoned in on the 26th of April to make sure it would be downgraded! Low and behold this morning my account gets debited with R909!!!! I phoned in and spoke to a lady called Andile who very aggressively told me that I have to go into the bank and reverse my debit order! They are absolutely useless I sausage that they must refund me my money! Andike then went on to say maybe her colleague did not explain to me how it works! I know how the system works! *********** I want my money back and actually want nothing to do with DSTV moneygrabbers</p>
Dear Leah Blackburn
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Leah Blackburn
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Good day Leah
We are sorry to hear of the sub par service that was offered to you; that is certainly not the kind of experience we want you to have. We'll check the calls made and look into the issue and take remedial steps to prevent further dissatisfaction going forth.
We have processed a refund , it can take up to 7 working days to reflect back into your bank account.
Apologies once again Leah for the problem caused.
Thank you
Girly
Good day Leah
We are sorry to hear of the sub par service that was offered to you; that is certainly not the kind of experience we want you to have. We'll check the calls made and look into the issue and take remedial steps to prevent further dissatisfaction going forth.
We have processed a refund , it can take up to 7 working days to reflect back into your bank account.
Apologies once again Leah for the problem caused.
Thank you
Girly