Worst to deal with

On the 25 oct 2017 i app**** for the explora decoder for 119 a month on the 31 oct i got a email saying my order is with deliveries on the dot its december no decoder and i have been calling them but dstv says they only forward to pricelock to call back but no 1 has ever called me back as to whats going on this is terrible services...kayleen