MC
Maryka C
1 reviews | Active since Mar 2015
23 Mar 2015, 08:30
worst thee worst company to deal with
I AM NOW OFFICIAL GIVING UP ON MULTI CHOICE MY DSTV IS NOT WORKING AND HAS NOT BEEN WORKING SINCE THE 11 MARCH 2015 I WANT TO BE CREDITED FOR ALL THESE DAYS AND EXPECT PROPER HELP TODAY. MULTICHOICE IS VERY QUICK TO ADD RECONNECT CHARGES BUT ARE VERY BAD AT SERVICE DELIVERY!!!<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Mar 2015, 12:29Hello Maryka14,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have found and allocated R330.00 paid in on the 17 March 2015.Your account has been adjusted to reflect the correct amount due.
Please be advised that when making electronic transfers to use your customer number: ***2 as reference.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have found and allocated R330.00 paid in on the 17 March 2015.Your account has been adjusted to reflect the correct amount due.
Please be advised that when making electronic transfers to use your customer number: ***2 as reference.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply23 Mar 2015, 12:29
Official
Hello Maryka14,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have found and allocated R330.00 paid in on the 17 March 2015.Your account has been adjusted to reflect the correct amount due.
Please be advised that when making electronic transfers to use your customer number: ***2 as reference.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have found and allocated R330.00 paid in on the 17 March 2015.Your account has been adjusted to reflect the correct amount due.
Please be advised that when making electronic transfers to use your customer number: ***2 as reference.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert