Worst Team Leader service ever received

I received a call from Multichoice agent(Sandisiwe Veleni) on 2025/03/05 who advised me that the current device insurance is upgrading to a new and better one. She said I would be paying an extra R18.00 on top of what I am paying. She blatantly **** to me as I found out that I will be paying double for every decoder I have. I found out when I made a call to Multichoice later that day that she **** to me. I spoke to Nolubabalo Camagu(Team Leader) who promised to call me the next day so we can resolve the issue.

Guess what? She never did. I called again the multichoice line and I got through to Sibongile who put me through to her Team Leader(Maria Cloete).She said she will put me through to insurance dept for cancellation and call me back to check if it was.

Guess what? She never did. My issue is still not resolved and none of the Team leaders are willing to take accountability to assist me resolve.

I am so disappointed with the service I have received from Multichoice.