JJ
Justin J
1 reviews | Active since Jun 2024
27 Oct 2022, 08:46
Worst services ever
Dstv is worst services one can get under the sun. I called in this morning to query about my account spoke to Nonsikelelo Nbawonde who couldn't help me on requesting to speak to a team leader she said that there is no manager or team leader on the floor and then she went all quiet on me and never said anything. So i clearly don't understand how DSTV work they are really a bad when comes to service
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Oct 2022, 08:47Hi Justin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Oct 2022, 08:47
Official
Hi Justin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
JJ
Justin J's updateReviewer Update
27 Oct 2022, 15:34No feedback from DSTV yet after 8 hours, called the contact center again and got a different answer from consultant(Nothombi Johnnas) this time that doesn't make any sense as i requests the team leader Cyril Fortuin to call me back. No i as the customer doesn't have any connections due to DSTV unprofessional staff that can't follow out reasonable doable information. Now there is additional charges that i have to pay to get connected.
So ****esd off right now.
So ****esd off right now.
JJ
Justin J's update27 Oct 2022, 15:34
Reviewer Update
No feedback from DSTV yet after 8 hours, called the contact center again and got a different answer from consultant(Nothombi Johnnas) this time that doesn't make any sense as i requests the team leader Cyril Fortuin to call me back. No i as the customer doesn't have any connections due to DSTV unprofessional staff that can't follow out reasonable doable information. Now there is additional charges that i have to pay to get connected.
So ****esd off right now.
So ****esd off right now.
JJ
Justin J's updateReviewer Update
27 Oct 2022, 18:36After sending two reviews no form this useless DSTV has contact me as per consultant Nothombi Johnnas that her team leader Cyril Fortuin will call me in a half hour and that was at 15:30 up until now at 18:35 he couldn't pick up the phone to acknowledge that he has a customer waiting for his response. This clearly shows us customers that we are just paying for this unprofessional people to get a salary month end and we don't matter.
Even after my first review they said that they will get back to me still nothing at that is almost 12 hours ago.
Unless service providers.
Even after my first review they said that they will get back to me still nothing at that is almost 12 hours ago.
Unless service providers.
JJ
Justin J's update27 Oct 2022, 18:36
Reviewer Update
After sending two reviews no form this useless DSTV has contact me as per consultant Nothombi Johnnas that her team leader Cyril Fortuin will call me in a half hour and that was at 15:30 up until now at 18:35 he couldn't pick up the phone to acknowledge that he has a customer waiting for his response. This clearly shows us customers that we are just paying for this unprofessional people to get a salary month end and we don't matter.
Even after my first review they said that they will get back to me still nothing at that is almost 12 hours ago.
Unless service providers.
Even after my first review they said that they will get back to me still nothing at that is almost 12 hours ago.
Unless service providers.