KV
Kobus V
1 reviews | Active since Mar 2009
20 Oct 2015, 19:02
Worst service, worst systems of any company in SA
You guys are the absolute worst. Your online self service doesn't work, your consultants are clueless, your product is overpriced. You are a symptom of not enough competition. You are a dinosaur and Netflix will be an asteroid. And you deserve it. I couldn't even get one of your consultants to upgrade my service over the phone after your system couldn't do it online either. I was then told I would have to pay in money before I could upgrade. It never worked like that in the past. This after months and hundreds of bucks of struggling to sort out my mom's stuff that you also royally stuffed up. I've never had so many issues with a single company. Seriously, you deserve a bad service award.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Oct 2015, 10:27Hello tmoose,
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your service activated and your billing adjusted accordingly.
To activate, disconnect or update any information on your account you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your service activated and your billing adjusted accordingly.
To activate, disconnect or update any information on your account you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply28 Oct 2015, 10:27
Official
Hello tmoose,
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your service activated and your billing adjusted accordingly.
To activate, disconnect or update any information on your account you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your service activated and your billing adjusted accordingly.
To activate, disconnect or update any information on your account you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert