Worst service received from DSTV

Hi, please assist I have been calling since last week to get assistance with my account, which is a parent account all I need it to activate my streaming which every time when I try to activate it says my account is blocked not sure how to get this right I have been calling since last week and not getting any assistance I called *** which is the business account department but every time I call they say I’m through to inbound last week the agent tried to assist me and said I must delete the app and reinstate it and up To today nothing can be done. This service is pathetic not to mention that the consultants don’t even know the correct number for the business account. I paid this will be my 2nd month without watching DSTV this is the worst service and very disappointing right now will close my account because what is the point!!