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gerhardandsusan G

1 reviews | Active since May 2016

11 May 2016, 13:47

Worst service provider in South Africa

<p>DSTV Multichoice is the worst service provicer in this country. Every month there is an issue. Accounts are wrong, changes are not made as requested and it takes ages to respond to complaints. The latest in a long list of drama is my connection being cut off today because of a "system error" on your side. I am running a small business. The multichoice service costs me more than my property insurance and more than my monthly banking fees. It is ridiculously expensive but the service is terrible. It just cost me another R120 call to fix YOUR fault. You guys drive me to insanity. Surely businesses can't have this approach to customers. I wish there was another option in South Africa then I would be gone faster than anything.</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 May 2016, 06:36
Official

Dear Mr Gerard Marais

Thank you for taking the time to contact us. Could you please forward us your correct contact details to allow us to update details on your account. Kindly let us know how we can be of assistance to you and to allow us to assist. We've checked your account noticed that your DStv Premium including extra view service is active.

Should you require any further assistance in the near future, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Regards

Nesta

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gerhardandsusan G's update14 May 2016, 17:56
Reviewer Update

Can someone please call me. My contact details hasnt changed in yerars. Since I had this issue and got it resolved there is now yet another issue. This is really insane. Please help.

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DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2016, 08:32
Official
Dear Susan As per our telephone conversation your enquiry has been referred to our Commercial department for urgent assistance they will contact you as soon as possible. Regards Elna
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gerhardandsusan G's update15 May 2016, 10:00
Reviewer Update
I just received a message from commercial department on my email saying that the call is closed because the issue is resolved. NOTHING WAS DONE. THE PROBLEM PERSISTS. I have now spent a total of TWO HOURS on hold/talking to the call centre with no success. You called me to say commercial department must resolve the issue then they emailed me to close the call. What a joke.