Worst service provider

Multichoice did not just suspend the payed down graded channels from PREMIUM to ACCESS package for ID no (***) but decided to place the account on PREMIUM PRICE LOCK without my consent.On the 3rd of March l called the call center to down grade from Premium to Access package.The lady who assisted me suggested the price lock,which l declined.I told her that l only needed to downgrade to Access.So she told me that l needed to pay +R180 for the Access package,which would be R120 from next month onwards.I then made a payment of R190,thinking that my brother's account(used by me) had been downgraded as per agreement on the call. Day before yesterday l realised that my channels were blocked.I thought it was an error which l hoped it would be fixed by yesterday morning. Yesterday morning there was no change. I went to work,and when l came back there was no change still. So l decided to call the helpline,only to be told that one of the agents put me on PREMIUM PRICE LOCK without my consent of course, hence the suspension of the channels.Tell me if that isn't *****. The lady who was assisting me promised to escalate the matter because l told her l never signed for that PREMIUM PRICE LOCK,l only needed a downgrade. I sent an email to DSTV regarding that issue yesterday. My ref no is ***1. My channels are still blocked and there's no communication or anything regarding the matter from Multichoice. Multichoice doesn't care about their customers shame 🚮🚮🚮