Worst Service Provider

I have subscription with DSTV (Multichoice) which mostly I use for my sport. I like my sport. So some time back this year I used the app that they have to check how much I am supposed to pay it said R 280.00 or so which I went and paid ( even though my subscription is R 499-500 +-). The very same month I made this payment they cut my service when I called I was told I must pay R 684.00 and again on the 25th of the same month I must pay R 684.00 (as that’s my payment date). So you can imagine my surprise that I must pay almost R 1200.00 +- for subscription of R 499.00 in month I had a huge fight with them regarding this. Mangers came into play and confirmed the same thing which any normal person can see it was ridiculous so I simply waited for the next month and made my payment, I left at that as I am into online streaming now at least the I am getting my monies worth. I have not been using DSTV since June I think, then I thought I will use it today for the Chiefs game as I can get my sport the, big mistake. I opened the app to check the amount it said R 782.00 which I was so confused as to how did I get this amount. I called DSTV spoke to Inga Frederick’s who tried to explain to me some story that made no sense as to how this happened so asked to speak to a team leader or supervisor lady came onto the line just forgot to take down their name (identified herself as a coach) who preceded to try and help with this dilemma. She explained again something different from the first lady and sum point told me that I upgraded my subscription which I recall I never did ( why would I upgrade something I find no value in it any more like really now). I asked the lady when I did this upgrade I could not get and answer, I was place on hold for long time as the lady was to get someone who can answer line was then dropped and I was not called back as I was left with more questions than answers. I told the lady on the line before she went to look for manager not to touch my account until some one explains to me to what is happening.

I called in again spoke to Zinhle Dikane (PE branch) asked her to get me a team leader or manager with in the next five minutes or I will me calling the complaints line, no one called me. I called back in again spoke to other gentleman who gave me a number for complaints as ***, I tried to call the number it rings and no one answers. I called back in again spoke to Julian Jessen (DBN branch) who seem to be confused as to which company they work for ok moving on, got a manage by the name of Evelyn whom I left the information with that was around 12pm still no call. I was told by Julian that the is no number for complaints department by the way.

Oh FYI when I looked on the app now it say’s I must pay R 684.77 my bill has literally changed in front of me and still no one is explaining any thing to me after I said : “I told the lady on the line before she went to look for manager not to touch my account until someone explains to me to what is happening. “