JM
Juandre M

1 reviews | Active since Mar 2013

16 Nov 2016, 10:03

WORST service provider

<p>Can't even call them a service provider becuase they don't provide a service!!!!!!</p> <p>App**** for a price lock package 2 weeks ago and not once have I received the required assistance!</p> <p>I phone every single day wanting to know what is the progress of my applcation and every day I get told that someone will phone me, not ONCE have I received a call.</p> <p>I've been approved, I've send my documents twice already and still I dont know know what's happening.</p> <p>Every day 20minute calls to them, 2 weeks later and still no answer.</p> <p>ABSOLUTELY PATHETIC SERVICE!!!!!!!!!!!!!!!</p> <p>WHAT DO I HAVE TO DO TO FIND OUT THE PROGRESS OF MY APPLICATION???????????</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2016, 10:28
Official

Dear Juandre

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2016, 14:53
Official

Dear Mrs J Matthee

Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP Explora Price Lock Deal Application department for assistance and to give you a call back directly to resolve your problem.

Regards

Nesta