CL
Chantelle L

1 reviews | Active since Oct 2016

28 Oct 2016, 21:49

WORST SERVICE - POOR CONSULTANT AND SUPERVISOR SERVICE

<p>I was advised by one of YOUR consultants that if I send my documents through for a simple change of ownership that a Supervisor will assist me immediately!!! This service in unacceptable... I paid R1900.00 on my account today and ensured that the documents were sent... I confirmed TWICE with consultants prior to driving around and printing and sending whether I would be assisted immediately seeing as I paid pro-rata for my connection from TODAY!!! After I phone yet AGAIN... the supervisor was on lunch and would have phoned me BEFORE 21:00... still no call from the Supervisor at 21:05!! Is this truly how customers are treated??????????????????????????????????????????????? I phoned again after 21:00 and suddenly I am informed that the Supervisor cannot assist me and that I should wait until MONDAY, but a team leader will phone me...... still no call????????????????? 21:50 and NO feedback or reconnection....</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Oct 2016, 08:25
Official

Dear Chantelle Ludik

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Oct 2016, 11:32
Official

Dear Chantelle Ludik

A follow up request has been sent to the respective supervisor to urgently contact you for feedback.

Kindly expect a call directly from him as soon as possible.

Regards

Elna

DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Oct 2016, 09:52
Official

Dear Chantelle Ludik

We confirm change of ownership has been done and your enquiry has been resolved.

Thank you for taking your time to contact us.

Regards

Elna