Worst Service Overall

From customer service to billing queries, DSTV seems to fail on so many levels. Long story short, for years I paid my dstv account online (via the customer portal on the website). As of late, PayU, their payment gateway has been returning my online payments with no valid reason or notification (from DSTV & PayU) resulting in my services being disconnected (twice within a week). In a space of 1 week I'm charged R50 x 4 for reconnection fees ( I have two packages, Premium and Extra). I called into the call centre (at my cost,from my mobile) spending countless minutes yielding no results. Agents advising me the problem is on the PayU end, reassuring me it's not my fault and that reconnect ion fees will be reversed. In addition, promising to call back to answer my questions regarding outstanding amounts to reconcile my account - failed to commit to a call back! Pathetic service from such a huge international organisation. Perhaps I should cancel my dstv agreement, upgrade my ADSL line to premium unacapped and just Netflix & Showmax. So DSTV, I was told on Friday that the reconnection is reversed and will refelct in 1hr, well it's been 120hrs and all I see is additional charges???