WORST SERVICE OVER THE YEARS

Worst Service over the years!! I dont understand why we still pay for the DSTV because their service is pathetic. I have decided to move over to Netflix and I’m very much happy thus far, my only issue is that my parents are still using DSTV that I am paying for. So their TV has only been playing channel 100 even though they debit every month end. I called them on the 21st of April(today) asking their call centre to fix the issue, the lady failed to assist me because the channels still were not playing, and told me to take the decoder to the nearest service station (Multichoice branch). I am unfortunately in Lusikisiki where we dont have a multichoice branch. She then told me she will look for the nearest “service providers” i must wait a bit while she does that... She made me hold on the line for more than 30 minutes and after that decided to drop the phone. I am soo furious it is not even funny, I am even thinking of terminating DSTV services for my parents as well because they have the worst service ever. The lady’s name is: ANDISWA MASINGA and she did not even record our conversation (as you always say your calls are being recorded!!!, it is all A BIG FAT LIE!!)

DSTV needs to step up because they are about to loose lots of clients if this continues to happen.

Angry Customer!!!