Worst service of Multichoice

i having problems with DSTV INsurance. In my system i have 2 decoders. 1 x PVR and a small single view that is connected on the PVR (primary) as an extra view. The extra view does not work if the PVR is off line. SO the PVR became faulty and because it is under Multichoice insurance, I phone to find out how to put in a claim. They told me to take it to the nearest Agency for a test and a swap out, with a voucher for a technician to install.

On Monday 31 July 2023 I took it to Ster Agency in Modimolle that was the closest. This is a town next door - 35km from me Bala Bela. When i got there they told me that Multichoice is off line and they cannot swap that day, I will have to wait for the next day to see if Multichoice came on line.. I have to accept it and went home.. The next morning i phone .... still off line... and so it went on for a week. this means now that I have to stream on the app on my data to what my programs. This also means that the small single view is also off line and i cannot use it. so I bought R300 data for streaming... that was not in my budget. i did pay for the months use of the DSTV. the next Monday i started to phone Multicoice... nobody can help and said I must phone the insurrance.. or send an email.. I did and the report back was that the email does not exist. somehow somebody change a setting on the system and suddenly I cannot access the App to watch.. .. I phone, send an email, use the DSTV whatsup system and nothing and nobody can help me... Just tell me there is nothing wrong with their system and it is the Agency.. and the Agency said it is Multichoice... visa versa...... The Agency eventually got hold of one of the technicians to check why cant I access the app,,, just tell me to create a new account.... when the technician check.... somebody delete all my decoders on the system .. I must get a new account...... that was pure bull.... The technician eventually got it working again.

so today - this is 4 weeks now.... still no decoder.. still using my own data that I needed to buy for streaming. who is going to refund me for that? is it included in the insurance claim? We and the Agency follow up every third day with an answer the decoder will be delivered last week Monday because they dont deliver to an Angency... only the owner.. This is now week 4 and nothing is happening.

This was one of the worst experiences that i ever had with a company. Nobody knows what is going on there .. the frontline - helpdeks does not now if there is any changes in the technical side and just tell you a bunch of lies to get rid of you.