1 reviews | Active since Jul 2017

11 Jul 2017, 11:23

Worst service. No joy after complaining for a year.

<p>I have been a DSTV customer for a long time. Last year I signed up for a playment plan in addition to two other premium</p> <p>decoders. I have had countless issues with their payment system since. Debit orders dont go through, disconnection fees charged and countless hours on the phone in the last year to reconnect, move funds between dstv accounts to keep my service running. The worst part, I have lodged complaints on every platform, I have sworn, I have been nice, I have threatened and now finally cancelled all services that wont end in me being blacklisted and am seeking legal advice. I have had a gun pointed at my head to accept incompetance, inddiference, poor service and literally thousands of Rands in expenses to keep my credit record clear. Supervisors always positively report that they are the ones that will sort this out "I will have answers within 24 Hours". Not once has someone contacted me back. Never. This business has appalling service, poor content and *********** staff. Avoid at all costs. </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jul 2017, 11:51
Official

Dear Geoffrey

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter team