1 reviews | Active since Oct 2014
Worst service known to mankind!
I'm utterly disgusted. Almost a month now and nothing but headaches. Throughout the process of signing up for the pricelock all inclusive bundle, we have been dealt mistake on top of mistake! What Kind of circus is dstv running???? First they upgrade my package because a call center operator cannot listen then after giving clear instructions to leave it as is until we get to the bottom of the problem another call center agent takes it upon herself to downgrade me..... my 6 year old should apply for a job there, he's more qualified at listening than anyone of the clowns that assisted me. So we finally get the upgrade downgrade debacle sorted and ****.... now my showmax is a mess. I mean really, these people are a joke! We struggle another 2 days to get that sorted but finally do. They then deliver one of the 2 explorer ultras through FedEx and as I ordered 2 naturally I call to ask Where's my 2nd device??? What do I get told??? According to their system I have received 2!!! For f@#$S! Sakes enough is enough!!!! My installation is supposed to happen on Wednesday the 26th of January 2022 and we'll see if they are gonna get it right when I am in their face.... DSTV I dare you to debit me before I have an active service, I will reverse the debit. I will keep reversing it until your *********** staff get it right!!! I have instructed several times to be contacted on a number that is not on their system but what do they do?? Keep calling me on the wrong number. So here's a promise you bunch of fools, I am keeping back your money and will reverse every debit until this is resolved. As a matter of a fact, I give you one last chance to get this right and if you don't I'm voiding any and all contracts and placing a stop order with my banker. Let's see how quick I'll get better service when you don't get my money. It's disgusting to think that such a large entity allows this type of poor service to happen. I challenge you people to go back on every recorded call and see if my rant is valid??? I am also writing a letter to the CEO and placing dstv on terms. FIX OR IM DONE! You have until the 26th and I will be terminating your service. Corporations like you give south africa a bad name. Frankly I would be embarrassed if I were you!
