Worst service in this world

I'm writing this with a heavy heart, that I should be treated like this by multichoice/ dstv.I sent emails, made call, went their outlet snd being charged more money, reporting a bad service I received from your company. No one ever gave attention to this until I paid my own money to get the dish to be fixed.

Ever since this decoder was upgraded. It's been problem after problem, that costs me so much money and cause so much inconvenience. Just last night. I had to pay money again because of the negligence I had been getting from your company. I don't know i should escalate the matter to ombudsman so that I can be give the proper service I deserve.

After this price lock stupid agreement I did with you guys. I'm really considering moving to using other tv services.

I'm really hurt and angry at the same time. I'm the only person who works in my family, yet all dstv does is to milk more money from me. I'm so hurt and angry. I regret the day I made this agreement with you. I could. I would just cancel the whole thing. Your customer service is the worst in this world, causing so much heartache.