Worst service in the universe

On Saturday 25th of Jan I made a payment of R550 for my dstv account. I called in to confirm payment n request reconnection, spoke to Nosiphiwo Noqayi for 1 hour and 10 min with no resolution. Long story short 6 calls later, the last one being today with Thobeka Mhlongo from Mt Edge comb, there is still no resolution. Apart from their inefficient systems (always giving ou incorrect /outdated information), their consultants are impatient, rude and have very little desire to assist or emphathise with the client. I was told by Thobeka Mhlongo to send through my proof of payment, end of story. All because she couldn't answer me when I asked her why their self help system and her system are confirming different amounts. I have two escalations with them, one dating as far back as last year regarding decoder I'm no longer using (since April 2018) but keep getting charged for. This is by far the worst service I've ever received from any company EVER. I'm frustrated, my kids are miserable and I'm R550 down (oh, they can't trace the payment anywhere). I've decided to take the matter further as I'm unable to speak to a team manager when I ask for one. The problem with monopolised industries is that no one feels the need to do any better. Whatever ******* level of service you get, is what you're expected to accept. I refuse to accept or even be forced to tolerate mediocrity because I "have no choice" as Thobeka put it.