Worst service in the history of South African companies

I have had the worst customer experience from DSTV I honestly wonder what sort of company it is that has a lack of customer communication by the managers and also no clear communication by its staff.

Three weeks ago I called in MultiChoice to change my date of payment from the 25th to the last date of the month due to my change of payment date. The call centre who helped me changed it and never provided me any information of change means also cost. To my surprise, on the 28th August 2019, my account was disconnected and was informed was due to not paying called in 3 times on the day speaking to the call centre to state the following issue. First time I called in was on the call for 16 minutes, the second time was on the call for 9 minutes and the last time the call was for 22 minutes. These calls weren't free and you would call and speak to the agent afterwards you be informed that you are directed to a manager and wait on the line until it drops before you attempt to call again. On the last call on the 28 August, 2019 spoke to Yraily who stated to me that she understands the matter however the employee who changed my date of payment should have informed me on the pro-rata of R114.00 and apologise but was still expected to make the payment. Which I rejected to pay as the communication should I have been done upfront, she logged the case and escalated to the matter to finance which I was informed I would be communicated within 48 hours. The account was activated again. Today on the 30 August 2019 my account was again disconnected. Called in and found the call centre Nhlanhla and she said she would escalate the matter to a manager and I should hold on the phone and wait on the phone for 25 minutes before the call dropped, called in again spoke to Pelo same thing happed waited for 9 minutes before the call was dropped my last attempted called in and spoke to TK and asked to be directed to a manager waited for 3 minutes before I spoke to Jade the manager. To my surprise now with Jane I was informed that I am now owing R 101.48 of the shortage of payment try to explain to her why is it that I keep getting added cost by MultiChoice and she never wanted to listen but kept telling me the policy. How does an organisation have a policy that doesn't speak to the training? She kept raising her voice more and more when I speaking like she was annoyed and fighting. I even asked her for the details for MultiChoice Ombudsmen she stated I should hold and she was going to get them after 3 minutes she returns to the call and tells me she does not have them I should log in to multichoice to get the details. I again questioned her and asked what are the process and procedures of MultiChoice on gathering the details of Ombudsmen as the platform I called should be assisted with the information kept referring me to the website rudely. I will again question the training and lack of customer communication of MultiChoice if be she knew she never had the details why she made me wait on the line for 3 minutes just to tell me to go to the website wasting more time of 17 minutes 15 seconds. I asked her to send me the statement now of the R101.48 I been informed I owe still after 40 minutes no statement has been received even after speaking to her.

Wednesday I was informed I owe R 513.35 question it and escalated the matter through the call centre today I received an SMS stated I now owe R563.35 informed an increase by R50.00 from nowhere. I have lost on airtime over R 230.00 due to the lack of information and lack of training done in MultiChoice on top of that I am been charged R563.35 with no details of why.

MultiChoice PLEASE give us value for our money and if you wish to speak on policy train your employees first to speak on procedures.