Worst service in the history of bad services

I bought my dstv, by the sunnypark mall, where the device was activated. When connecting the device, we seem to be getting E30 oe E16 errors, i spoke to 4 agents, none of them could help, and they all had the same stinking attitude. Finally its discovered that my details were captured for the incorrect device. Calls arent helping so back to sunnypark I go, we found another lady who insisted she can't help, one did help, but im currently at home, device still not working..im just exhausted..