Worst Service in the history of bad service

I bought a decoder and opened an account with Multi Choice about 3 months back, WORST MISTAKE OF MY LIFE. I made my first payment using internet banking and used my smart card number instead of my customer number as reference, because I at the time, they had not provided me with a customer number nor explained to me how to make payment. Since then I have had to spend over R50 every week, calling to request that my services be reconnected. I have emailed proof of payment to so many agents already, I have had some of them hang up on me. I was told numerous times that the matter was escalated, however, at this moment 16/10/2015 - 19:53, my services are disconnected again. I have no idea what else to do. If this is how it's goin to be, I'd rather had the dish uninstalled and continue as I was all my life.