1 reviews | Active since Jan 2014
WORST service in SA!!
Where should i begin?<br> <br> To make it short. I took out the R799 p/m deal from multichoice.<br> First i had to wait a month for my decoder, yet it was activated on the very first day of taking the deal.<br> After 15 phone calls and 2 trips to the care centre, that got sorted.<br> THEN a month ago i started losing signal EVERY SINGLE DAY. I had to phone multichoice every day, sometimes twice to get my signal back on.<br> Had to pay 2 installers to come to home and test my connection. Everything was 100% from the start. <br> The problem was on their side. So after 7 hours on the phone and R700 for installers i still did not receive an apology from them.<br> <br> To get to my billing. I have been billed to much every month. In stead of paying R799 flat i have been paying R830 then R860 then R940 and so on.<br> After yet another few phone calls i was promised that all is sorted now. They fixed my account and i will only be paying R514 come 03 April 2015...<br> Not to my surprise, i got billed R1019!!!<br> <br> My account no is ***9<br> <br> Fix this.<br>
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We confirm that the billing on your account has been corrected and your account is reflecting a debit balance of R320.45 due on the 3 May 2015.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We confirm that the billing on your account has been corrected and your account is reflecting a debit balance of R320.45 due on the 3 May 2015.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
