AF
Alicia F

1 reviews | Active since Dec 2017

11 Dec 2017, 07:39

WORST SERVICE IN MY LIFE

Dstv keeps disconnecting my services due to inefficient service from their consultants. This has been going on since September. I have spent over R400 in airtime, R120 per returned debit order on my bank account, which has now affected my financial credibility. I spoke to supervise Vernon Kock on the 10th of November 2017, who promised to resolve and get back to me and has not. Since then I have dealt with so rude and inefficient consultants who keeps promising to resolve the matter and still nothing. Today I spoke to Nomvula, so rude, then her supervisor Layton, the call cut because my airtime finished, I did tell them him if the call cut, to please call me back. They haven't. I am still disconnected. Dstv now owes me money from all the costs I incurred trying to resolve this matter. I will have to keep using social media to get some assistance till someone who actually knows what is customer service calls me back and resolves the issue. I cannot continue like this.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Dec 2017, 07:49
Official

Dear Alicia

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

AF
Alicia F's update11 Dec 2017, 07:53
Reviewer Update
Please can someone call me back immediately.
AF
Alicia F's update11 Dec 2017, 11:53
Reviewer Update
Still no phone call. Still disconnected. Maybe I should go to Randburg head office and make a scene. I've lost all hope