1 reviews | Active since Feb 2013
Worst service imaginable
I recently bough an Explora and decided to enable extra view since I have an old decoder lying around. Phoned the call center to activate and they said that I need to go to an agent to do a change of ownership. Drove 150Km to Multichoice in Randburg so that a ****y idiot can tell me I wasted my time and petrol since that can only be done on the 31st of the month. That is ******** why didn't the call centre tell me that when I phoned? Then I submit an application online and I get told I need to sent certified copies of both Ids. HOW THE **** DOES THAT WORK??? IF I SCAN AND SENT A CERTIFIED COPY IT IS A COPY!!! If you are having difficulties understanding that come and fetch your explora and cancel my service if this is the kind of **** service you want me to pay R800 per month
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with the change of ownership information as well as one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
You may also request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with the change of ownership information as well as one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
You may also request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert