Worst service I've ever received

I app**** for a 24 month contract with DSTV on the 15th of February. Everything was successful. They needed three documents from me which I sent on the 16th of February. I then got an email from them saying that they received my documents and that it is all in good order. This email also said that they will take R149 off my account on the 18th of February. After a lot of phone calls and a lot of airtime spent, it is the 29th today and they still haven't taken the money from me and therefore I still don't have my DSTV decoder or anything. I've spoken to so many agents and no one could help me. The one lady even told me on Friday that my account was paid and that they will courier my decoder on Saturday the 27th of February. She **** to me, cause when I phoned them this morning nothing's been done. I have now cancelled my account with them. I hope people can see this and I hope that MultiChoice gets this message.