Worst service I have ever experienced

I have never in my life experienced such bad service. It's going for 48 hours and R300 airtime later and my query is still not resolved. I just want to do another change of ownership. I did it last month but the 2nd second time around I reach a different consultant everytime that give me different info every time like they work at different companies. I am constantly put on hold for 20min at a time and no resolve.. They keep promising to call me back but to no avail. By the time I get this simple task resolved it would have costed me more in airtime than my monthly premium. I have requested for a team leader but could also not be assisted..