WORST SERVICE from DStv Multichoice in my WHOLE life!!!!

0 star rating i opt in for multi choice internet router/ device which I received last week Monday 06/06/2022 delivered at my work place. When i got home I inserted simcard and plugged in the device everything worked well except for actual data on sim card. I phoned the next day and agent that assisted me told me sim card RICA is done i should go to MTN which i did and Mtn could not help due to sim card not bought from them. I phoned back and was told by different agent that all is in order with sim card n device i should just make a payment of r259 which i did and ill be connected. That did not help I phoned back again next agent told me I should reset device and all will be in orders with no like luck. I phoned in again agent this time told me i should go to walk in multi choice centre when i told her im 300km away from multi choice she said there is nothing she can do then i asked her to cancel internet n give me my refund she just refered me to other departments as she not able to do that and hanged up. I phoned other department and was told that previous agent was not telling me the truth that this agent will escalate this matter to technical department to register sim card at by end Saturday or early Sunday device will be working . This also did not happened and i had to call again and multi choice was offline Monday and I requested a call back which i never received. Yesterday i called again and was given a email address *** to sent my details proof account id n sim card to register sim card email address does not exist as it came back as failed email. This service I received from multi choice is poor and some of or all the agents I interacted with is *********** i need assistance ASAP or cancel this stupid internet device as im sure there is alot of other providers that are willing to assist me.