Worst Service from DSTV

I am so disappointed with DSTV, I've received the worst service ever. Currently there are systems problem, their systems are under maintenance. As customer I have a problem I need to clear error and I have paid however I'm not getting any help. All of their self-service channels are not working there is no alternative that they can give to the customer. I called in yesterday I've spoken to Lucia who gave me a bad attitude she didn't even care she was quite rude. I'm so disappointed that Multichoice has consultants that can't empathise with customers. The worst service ever. Even now I can't watching TV I don't know where to go for help because their systems are down and there is no turnaround time when will their systems be up again. We just paid for nothing yet there is no service. I'm very much disappointed and I'm actually crossed.