Worst service from DSTV

I signed up for the Explora Ultra on the price lock scheme in March 2021. It is now May and I have still not received my decoder. The installers are still waiting for the delivery of the decoder from DSTV. It’s amazing how nobody can trace a decoder. Or know what has happened. Every time I call into the call centre I am told my query has been escalated. Does it take over a month for an escalated query to be resolved.