worst service from dstv

On the 22nd of February 2018 I wrote here on Hello Peter about bad service from DSTV and no follow up was done. Some one rep**** on my post here on hello peter with a half baked response and did nothing there after.

I had put in an application for a PVR decoder under the price lock plan online on the 31 of January 2018 and an approval was done on the 6th of February 2018. I got an sms with the order number on the 6th of February and the sms stated that i would receive my decoder in 2 - 4 days.

when nothing came through i called Dstv a counted number of 10 times on different occasions and no one could give me a good enough answer as to why i didn't receive my decoder.

Noone bothered to call and give me a valid reason even after calling and being told on several times that i would get a call or an sms with a response.

I thought i would get help after writing here but someone from dstv responded for the public.

i wrote here on the 22nd of February and no follow up till today ( 02 March 2018)

not to forget that my account was debited for a decoder haven't received and insurance was also debit.

i called dstv a while ago and i was told my decoder was dispatched and delivered to the wrong person on the 16th of February. i still find it strange how a company as reputable as dstv can do something like that. does this mean i am paying for a decoder that was given to someone else. why wasn't i called and out of the 10 times i called dstv noone could tell me that dstv mistakenly delivered my decoder to the wrong address?

can i get a proper follow up please, not just some half baked response on how sorry dstv is and will come back to me......

i will post, re post and again post until a follow up is done.

i will be waiting for a response because this is *****.