sM
sbongile M
1 reviews | Active since Jul 2013
20 Feb 2015, 20:36
worst service from call centre agent in my life
I called into multichoice at 20:15 spoke to thato, i wanted to reconnect my service after paying, he could not hear me properly as there was a ridiculous amount of noise in his background,i had to keep on repeating myself. I kindly told him that there is too much noise in his background and he rudely responded that well its a call centre and that is how it should be..as a person who has worked at a call centre before i had to school this guy regarding professionalism in the work place even if it is a call centre. Dstv use to have the best service calling in use to be a pleasure..what happened ??
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Feb 2015, 09:34Hello sbosomeness,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert
DStv (MultiChoice)'s reply21 Feb 2015, 09:34
Official
Hello sbosomeness,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert