Worst service for a business account - just switching off DSTV without letting us know why or giving notice and all is paid!

This is for The George and Annie Starck Homes - Account nr ***0. We are a retirement village with a Business Package for our residents. THIS ACCOUNT IS PAID BY THE BUSINESS EACH MONTH! Also, keep in mind that most of these residents the query is about lives here for a few years already and never had an issue. All of a sudden from last week we started getting complaints from residents that the DSTV is just disconnected and nobody knows why. Numerous calls to DSTV and each time they say the person's account is active and all should be fine. Just to find out that is NOT the case. Then an e-mail came through on the 28th of June from email address *** - Ref nr - ***0 telling us we need to confirm points and smartcards and decoder nr's. This e-mail was send by Tshegofatso Mongale. This was done via the e-mail - same address - on the 1st of July. On the 3d of July another e-mail was send to us - again by Tshegofatso Ref nr ***4. The say an audit was done and the findings of it. At NO stage did anybody let us know that they are auditing and that we need to supply them with certain details. They just decided to switch all of them off! - This is unacceptable as the account is paid each month and these people never had a problem - why is this not communicated before it's just cut off. After countless phonecalls - o and no ref nr's for the calls, because it's a phone call and not an e-mail, I spoke to a lady on Wednesday, I could not make out her name, she explained to me again that they are auditing - I asked her why they just switched it off without giving notice - she could not answer me. I also asked if there is such a problem now, how did you decide what to charge the last month - she could not answer me. On Wednesday 7th of July, we send another e-mail with each persons name, surname, serial number and smartcard nr - Ref nr ***0. Still a lot of resident have a problem. They keep coming to the office or phoning to say it's not working. This morning we had Mrs. Stephan - nr 42 on the list we've send - Serial nr H***X0 - Smartcard nr ***. We spoke to Bridgett this morning who told us she don't have time to go through the entire list. We phoned again, they confirmed that they activated it. She just phoned us, all is working accept her KYKNET channel. Can we have this sorted out immediately - in total, there is 44 Active decoders and 44 active points. as confirmed.