Worst service, fix this permanently

I called last week regarding you guys upgrading me to Premium without me asking for it, then you switched on a decoder I have been asking you guys to put off, the lady I spoke to I think her name was Bulelwa told me that her leader will call me back as she did not have access to do my requested, the supervisor still has not called me, and today you have turned my dstv off, this is tiring guys, I have a query every month regarding this, my package is Compact not Premium, fix this as this is all your fault, you always make your customers suffer for your faulty systems. My account number is ***7