Worst service

I ordered the dstv router last month and made the payment on the 5th of April since the 5th till the 14 of April I can not access the internet have no internet whatsoever I spoke to several agents from your call centre but no on is helping me than I sent a email on the 13 of April but still I do not have any internet service this is the worst service and I would like a refund because I made a payment and I did not use the internet I’m already in the middle of the month but have not been able to access your internet I’m getting tired of having to say the same thing over and over again