NL
Nikita L
1 reviews | Active since Nov 2015
05 Oct 2016, 20:14
WORST SERVICE -Explora internet
<p>We have had the worst experience ever!!! First we were advised in order to connect the explora to the Internet we have to buy the black box... which is unnecessary due to the fact that our fiber router is installed next to our tv and dstv explora. Our internet and wifi works perfectly! We contacted dstv whom advised its MWEB. We requested MWEB to assist in installation we got two green ticks router connected and internet connected! DSTV consultant advised its activated we must wait 30min then we can access the page to download series and movies. After 30 min we switched of the explora as we were advised and now only the router stays connected and explora gets no internet connection !!!! Its been 3 weeks numerous unsuccessful calls to useless consultants not to mention rude and still NO CONNECTION!!!! I must pay for a service which i cant even enjoy
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
06 Oct 2016, 07:06Dear Nikita
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply06 Oct 2016, 07:06
Official
Dear Nikita
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Oct 2016, 08:48Dear Nikita
We tried to contact you on your mobile number provided, however your calls goes straight to voice mail we managed to leave a voice message for you. Could you please let us know when or which time is convenient to contact you to resolve your technical problem.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply06 Oct 2016, 08:48
Official
Dear Nikita
We tried to contact you on your mobile number provided, however your calls goes straight to voice mail we managed to leave a voice message for you. Could you please let us know when or which time is convenient to contact you to resolve your technical problem.
Regards
Nesta
Best regards,
NL
Nikita L's updateReviewer Update
06 Oct 2016, 10:55Good day Nesta
kindly call my after 5 unfortunately i am attending a seminar
NL
Nikita L's update06 Oct 2016, 10:55
Reviewer Update
Good day Nesta
kindly call my after 5 unfortunately i am attending a seminar
DStv (MultiChoice)'s replyOfficial
06 Oct 2016, 11:10Dear Nikita
Thank you for your reply, kindly provide us with your MultiChoice customer reference details or id number. You will be contact after 5.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply06 Oct 2016, 11:10
Official
Dear Nikita
Thank you for your reply, kindly provide us with your MultiChoice customer reference details or id number. You will be contact after 5.
Regards
Nesta
Best regards,
NL
Nikita L's updateReviewer Update
06 Oct 2016, 11:48The account holder's id number is: ********** 073087 (my ****her)and his tell number is ********** 694. Thank you for your speedy response
NL
Nikita L's update06 Oct 2016, 11:48
Reviewer Update
The account holder's id number is: ********** 073087 (my ****her)and his tell number is ********** 694. Thank you for your speedy response