1 reviews | Active since Aug 2015
WORST SERVICE EXPERIENCED
I AM A PREMIUM DSTV SUBSCRIBER WITH A EMPLOYEE ACCOUNT, I HAVE SENT A NUMBER OF EMAILS TO MULTICHOICE AND DSTV AND NO ONE HAS GOTTEN BACK TO ME, MY SERVICE HAS BEEN UP AND DOWN THIS PAST 4 WEEKS, AND ITS BECOME SO FRUTRATNG TO CALL IN EVERYTIME, SPEAK TO A DIFFERENT PREROSN SAYING DIFFERENT THINGS, HOLDING ON FOR 20 MINUTES, CONFIRM DETAILS EACH TIME.. I PROBABLY SPENT OVER R1000 ON AIRTIME THIS MONTH!<br> I JUST NOTICES THAT EACH TIME I CALL IN TO RECONNECT MY SERVICE, AN AMOUNT GETS ADDED TO MY ACCOUNT, AND NOW IT SHOWS MY ACCOUNT IS IN ARREARS! WHAT IS WRONG WITH YOUR SYSTEMS, MY PVR SETTINGS HAS BEEN ON AND OFF FOR A MONTH, MY CHILD ACCOUNTS REMOVED, A ZEE TV SERVICE WAS ADDED WITHOUT ME KNOWING, AND THEN REMOVED! AND EVERY SECOND DAY I HAVE TO CALL IN TO RECONNECT!!! MY PAYMENTS ARE ALL UP TO DATE, YET ON SELF SERVICE IT SHOWS THERES AN OUTSTANDING AMOUNT DATED FOR JANUARY 1901!!!! I NEED SOMEONE TO SORT MY PACKAGE OUT TODAY, I DONT WANT TO MAKE ONE MORE CALL AND WAIST MY TIME, I WORK IN A CALL CENTRE AND NEED SOMEONE TO EMAIL ME WITH A SOLUTION TODAY !!!!!! I WANT A CREDIT FOR THIS DOWNTIME, DSTV IS SO QUICK TO DISCONNECT PEOPLE. HOPE THEY SORT THIS OUT NOW<br> [Email Removed]
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We have escalated your complaint to the relevant department for assistance, reason is we do not have access to the account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We have escalated your complaint to the relevant department for assistance, reason is we do not have access to the account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
