Worst Service Experience

To whom it may concern,

I am writing to express my deep dissatisfaction with the recent service I received from DSTV. I have been a loyal customer for over 13 years and have also maintained an account with your Showmax platform for more than 4 years.

This month, I encountered an issue with the debit order due to early payment of my income, and despite multiple attempts to rectify the situation through your online system and mobile app, I have been unable to resolve the matter. The amount displayed on the app is double the actual premium, which is both concerning and inaccurate.

My frustration escalated when I spent over 44 minutes on the phone with a service agent by the name of Lethiwe who, unfortunately, failed to provide any assistance. Despite my request to speak with the team leader, identified as Benjamin, I was left on hold for an additional 15 minutes only to be informed that he couldn't take my call due to being occupied with another escalation.

I want to emphasize that I have made every effort to resolve this issue promptly, and I am not willing to accept any responsibility for reconnection fees if DSTV decides to disconnect my service. I expect a prompt and effective resolution to this matter.

I kindly request that someone from your team contacts me immediately to provide the necessary assistance in resolving this query. The level of service I have experienced is unacceptable, and I believe it is in the best interest of both parties to address and rectify this situation promptly.

Thank you for your urgent attention to this matter.

Sincerely,

T Sebolai