Worst Service Ever Zero Ethics and Customer care

I have previously reported DSTV Multichoice on hello Peter for their failure to handle my application made on 11 March 2015 via Sms for the R799 Explora package. I app**** almost 4 times since, sent my ID as requested, got told I had a judgement against my name, which I vehemently denied and rightfully so. I did a credit check with Transunion previously ITC only to find zero records or judgements against my name. I sent this to Multichoice credit section on 10 July who promised a response after 2 days. It's now 14 August 2015. The last time I reported this issue. I received a call explained myself and like the millions of calls before I got told this matter would be escalated. To date no response, no reaction, no Explora. I think this has to be the most pathetic service ever. If you were to check with any of my creditors my debts which are only a handful are usually paid on or before the expected due date. DSTV is lying that it did a credit check under my name as the last people which Transunion reflects in the report is my son's school which he was enrolled into only in May!!! I would like to know if I'm being ignored because you realized you messed up. This is ridiculous!