Worst service ever that I have received from DSTV Multichoice- I want to cancel my contract immediately

I have had the worst experience with DSTV, I am disgusted by service I have been receiving since last week. So 2 weeks back I signed up with them to obtain a wi-fi router. So the consultant tells me that the router will be delivered and when it does, people from DSTV will come do the installation. Last week Monday, I get a call from Ram Couriers to tell me that my router will delivered shortly and that I must have my ID and proof of residence ready. Fine, I receive this router. So I wait all week and decide on Friday to call into the call centre and get clarity on when the installers will be arriving. Consultant tells me that no one will be coming to install my router infact i need to do all that myself. Ok, couldn't do it Friday, Saturday I then do as instructed- plug everything in but the router doesn't seem to be working. call again the consultant tells me I need to go RICA the sim card at an MTN outlet. Fine Sunday i did exactly that then go home plug the router in again still not working. I call again , a consultant tells me to go to PEP stores to register the router. Monday i take everything to Pep, no one even the store supervisor know of such. Went to multichoice offices here in Mthatha the guy tells me he cannot help me cause the sim card is not showing on their sim card. Call back and asked to speak to a teamleader and yes I spoke to one she sounded more clueless than all the other consultants I spoke too prior (her name is Nomvuyiseko, call ***). Told me she will escalate the matter. When I home I called again and spoke to an amazing consultant (just didn't get her name). Told what i was suppose to do from the onset which is the take a picture of the sim card serial number, router serial number and proof delivery slip (A4) paper and send all those via email to *** and call back with the reference number that i would have received from the automated email back. So I do exactly that and unfortunately like any call center when you call you cannot get through to the same consultant so since yesterday no consultant has even tried to help me. No team leader wants to take my call. So I want to cancel my contract immediately I am done with this ********** service. I shouldn't have even started with this contract. I truly regret it. They don't know their Standard Operating Procedure on how to get a new router activated. Even your teamleaders are clueless. Advice, send your staff on training. Last call I had was with Thandolwethu with ticket number *** whose TL refused completely to talk to me. So I am no longer interested I will reverse the d/o. Please arrange that the router gets picked up from me. DSTV customer number: ***3