WORST SERVICE EVER-STILL UNRESOLVED AND I HAVE TO PAY!!!

Lets just say, 4 calls, 5 advisors, EACH ONE OF THEM WITH A DIFFERENT ANSWER TO THE SAME QUESTION... HOW??????????? They all got it wrong, I am now being charged for a package i didnt ask for, waited ober 3 hours in total to go through to the cancellation department still havent gotten through to them.... My initial call was 30/11/2020 Reff 3***4-I326. I wanted to know if i could put my smart card into a different decoder, and just upgrade the packagezi was told yes, that the package was upgraded and i only jad to pay R299 for the next 3 months, great, i then asked to be transferred to add on insurance on the decoder, this iw where ai was told i had to do transfer of ownership of the decoder first, and that you CANT just change smart cards, she said the previous advisor was not right. I did transfer of ownership and was told when the transfer r was complete, which was today, i could just call in and link the 2, so i called in when i got confirmation on email. 2 advisors later and a total of an hour on hold, i now have the wrong package, an account that was in credit thats now in arrears, 5 people all blaming eachother and no one to actually attempt to fix the problem. Tried online chat said they cant assist i must call in, emailed, no reply, whatsapp number, cant assist. I was told by the last advisor that I would now have to go through to cancellations and cancle the wrong package and activate the correct one again, after 45 minutes on hold i dropped the call, called back agaim, asked the advisor to please call a manager, she asked me to hold and then didnt say a word and just transferred me again which i specifically asked her not to do. How am I supposed to fix YOUR mistake if no one can help me????? Customer Number ***4.